Customer · Phase 2
Voice AI
Take calls, qualify, schedule, call back. Twilio + LiveKit + Whisper + ElevenLabs — natural voice, clean handover to a human.
"Customers call to ask if a part is in stock. I always have to ring site 3."
Capabilities
Concretely usable.
- 01
Twin context on tap
AI knows stock, opening hours, open jobs. Answer in seconds.
- 02
Clean handover
For complex questions the AI routes to the right person — with a call briefing as a task.
- 03
Evals & safety
≥ 30 labelled test cases, regression on every LLM upgrade. Critical actions always human-in-the-loop.
How it runs
Three steps.
- 01
Call arrives
Twilio answers. LiveKit room starts. Whisper transcribes live.
- 02
AI replies
LLM router (voice_turn) with twin context. ElevenLabs speaks the answer.
- 03
Wrap-up
Event `call_handled` + optional task. AI aggregates call patterns weekly.
Output
What lands with you.
- "38 % of callers asked about opening hours of another site."
- ~70 % of routine questions answered without a person
- Daily report: which calls escalated, and why