Customer · Phase 2 — Salesperson, Branch of a retail business
Voice AI
Take calls, qualify, schedule, call back. Voice-Stack mit Echtzeit-Transkription und natürlicher TTS — natural voice, clean handover to a human.
„Customers call to ask if a part is in stock. I always have to ring site 3."
What it does
01
Twin context on tap
AI knows stock, opening hours, open jobs. Answer in seconds.
02
Clean handover
For complex questions the AI routes to the right person — with a call briefing as a task.
03
Evals & safety
≥ 30 labelled test cases, regression on every LLM upgrade. Critical actions always human-in-the-loop.
How it runs
- 01
Call arrives
Call is taken, audio streams into real-time transcription.
- 02
AI replies
AI replies with twin context, TTS speaks the answer.
- 03
Wrap-up
Event `call_handled` + optional task. AI aggregates call patterns weekly.
What you get
- "38 % of callers asked about opening hours of another site."
- ~70 % of routine questions answered without a person
- Daily report: which calls escalated, and why
Requires
- → Sites, Inventory, Light CRM.
In the example
~70 %
routine questions without human (typical)
–40 %
minutes/call typical